Shipping policy

At The Textile Queen, we are committed to delivering your orders efficiently and reliably. This Shipping Policy outlines how we handle processing, shipping, and delivery of your purchases worldwide.

Shipping Locations

We proudly offer worldwide shipping. No matter where you are located, we strive to deliver our products to your doorstep.

Order Processing

All orders are processed within 1 to 3 business days after payment is received. Orders are not processed or shipped on weekends or public holidays. During high-demand periods, processing times may be slightly longer.

Shipping Time

Shipping times vary depending on your location. Estimated delivery times are as follows:

• United States: 5 to 10 business days
• International orders: 7 to 20 business days

Please note that these are estimated delivery times and may vary due to customs, carrier delays, or other unforeseen factors.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order. Any applicable shipping fees will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a tracking number (if available) so you can monitor the progress of your delivery.

Customs, Duties, and Taxes

For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.

Delays and Issues

While we do our best to ensure timely delivery, The Textile Queen is not responsible for delays caused by shipping carriers, customs clearance, or other external factors. If you experience any issues with your order, please contact us and we will assist you as best as possible.

Incorrect Address

Please ensure that your shipping address is accurate at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within a reasonable time after delivery. We will review the issue and work towards a suitable resolution.

Contact Us

If you have any questions about shipping or your order, please contact us using the form available on our Contact Us page.